Is DHgate website safe?  Many people have doubts about China’s DHgate website, issued such questions. Foreign customers may be very familiar with Alibaba and AliExpress website, But for DHgate website, many are discouraged. Today we’re going to help you figure that out. First, we need to be clear,


1.The definition of DHgate: What’s the DHgate wholesale website?

DHgate wholesale website was founded in 2004 with its headquarters in Beijing, China. It Is a leading B2B Cross-Border E-commerce trading platform, committed to helping small and medium-sized businesses through this E-commerce platform to the global market.

DHgate has realized 1.9 million Chinese online suppliers and 13 million kinds of commodities, covering 19 million buyers in 222 countries and regions around the world. By the end of 2010, the number of foreign buyers had exceeded 4 million, and new buyers constantly joined in this platform. Many overseas buyers of DHgate website set up shops on eBay and Yahoo. They need a small MOQ, but at the same time, this platform that can be trusted to achieve the handover of procurement. The slogan of DHgate website is: Buy Globally, Sell Globally!

            DHgate website: Russian Digital Trade Center Opened


The categories of products that DHgate wholesale website sells include: 

Cell Phones & Accessories, Electronics & Cameras, Sports & Outdoors…


2. Is it Safe To Buy From Dhgate website? Is A Legitimate Website?

First, the DHgate website is a legitimate website,  It had been approved by the relevant authorities. Secondly, it is relatively safe to purchase from DHgate website, because the platform has provided relevant measures to ensure the rights and interests of buyers.

However, at the same time, you need to carefully check the qualifications of suppliers and communicate with them more. Next, We will discuss the details from the following aspects.


2.1 Are there any suppliers’ entry requirements?

Both individual sellers and companies can enter the DHgate website. Individual sellers need to provide id card, the company sellers need to offer business charter.  

In addition, field surveys of suppliers are not available on the site. So when you place the order, you should carefully check the suppliers and research background. You can check the information about suppliers on Google . You can also check their stores, such as transaction volume and instant response rate. These can become you judge supplier basis.

2.2 Payment Security

DHgate website supports the following payment methods:

1. Credit card: VISA, MasterCard, American Express, Discover, etc. Immediate receipt and confirm the order.

2. Bank Transfer: Bank Transfer (Global Collect BV), SEPA, etc. It will be collected and charged to the DHPAY account of the buyer within 3-5 working days. After the payment is received, the buyer needs to pay the order with the balance of the DHPAY account.

2.3 Return Policy

DHgate has established the “Return Policy”.  The “Returns & Refund Guarantee” is a promise provided by sellers for their products sold on When item(s) are bought on and are not as described or process any quality issues, the buyers will receive assistance to resolve the problem. will also offer additional assistance if the seller is not cooperative. 

There are 2 clauses greatly protect the rights of the buyer:

Returning item(s) for any reason:  Within the time set by the seller, you can apply for a refund. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods

Returns or Refunds accepted if the product is not as described:  If the received products are not as described, the buyer can communicate with the seller to apply for the returns or refunds. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods.


You can check the Work Flow clearly. 



2.4 The delivery time setted up the requirements of On-time Delivery. Once the seller has uploaded the shipping tracking number to the website, the buyer can always check and submit a “return and refund” request. If the buyer finally got but not within the delivery time, will give you a partial refund or full refund according to whether you keep the parcel.



I hope this article can help you get to know again and complete the purchasing in China smoothly.

If you would like to know more details about Chinese sourcing, please leave us a message. We will continue to update more.


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